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I have had this printer at home for years and wanted one like it for the office. Couldn't be happier with the quality and speed.
Until.Replacing color cartridge. Upon removing the old color cartridge I noticed in the cradle there was thin metal clip/spring that didn't look quite right. Clearly a design flaw as you can gather from the number of other reviewers with exactly the same problem. It's thin plastic clip is approximately 2 millimeters thick. There must be a significantly greater amount that just gave up. Obviously not thick enough to hold the limited stress put on it by the metal clip/spring. Not sure of the response I'll get.
But if a handful of customer took the time to write here. The little thin plastic clip that held in the metal clip/spring in place must have broken during printing with the old color cartridge. With a fancy LED displaying "Cartridge Failed". Stay away from this printer, it seems to last just long enough to pass warranty. I never found it. Was working fine, I was happy with the purchase. Mind you, this was on removing the empty.
Looking at the black cartridge cradle. I've contacted HP and they agreed to escalate the issue. Now I'm left with a slow gray-scale printing color printer. Bought this printer about year and a half ago. No abuse, no forcing a new color cartridge. I'm expecting, or hoping, to receive a call from them within the next couple of days.
He says it's hardware problem and of course there's no servicing it. The next day after printing a beautiful set of pictures, I turned it on and the display window read, "Cartridge Service Station is Stuck" and it won't do a thing. I loved this printer until a couple of days ago. It printed excellent photos, and I've never had any problems with it since I bought it about 2 years ago. After chatting on line to an HP rep.
With any problem the HP photoSmart 8150 inkjet printer are the best.please try it.
Great bonus having card reader, and LCD that is built in. Awesome Printer and very fast. I tend to favor the HP Products and the cartridges are not extremely expensive either.
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